Privacy Policy

1. Who We Are

WebWill is a free online Will writing service operating in England and Wales. We provide tools to help individuals draft a Last Will and Testament and access secure document storage services.

For any privacy enquiries, please contact us at: privacy@webwill.co.uk

2. Information We Collect

When you use our Will writing questionnaire, we collect the following personal information:

• Identity data: Full legal name, title, date of birth
• Contact data: Email address, phone number, home address
• Family data: Details of your partner, children, guardians, executors and beneficiaries (including their names, dates of birth, addresses and relationships to you)
• Financial data: Payment information if you purchase our document storage service (processed securely by Stripe — we never store card details)
• Document data: The content of your Will, including your estate distribution wishes, funeral preferences and specific gifts
• Technical data: Browser type, device type, and usage data collected via cookies (see Section 8)

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide the service: To generate your Will document and make it available for download
• To manage your account: To store your Will securely if you purchase our storage service
• To process payments: To handle your payment for optional storage services via Stripe
• To communicate with you: To send you your Will confirmation and any service-related updates
• To improve our service: To understand how users interact with our questionnaire and identify areas for improvement
• To comply with legal obligations: To meet our obligations under applicable law

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: Processing necessary to provide the Will writing service you have requested
• Legitimate interests: To improve our service and prevent fraud
• Legal obligation: Where we are required to process data by law
• Consent: Where you have given explicit consent, for example for marketing communications

5. How We Share Your Information

We do not sell your personal data to third parties. We may share your information with:

• Stripe: Our payment processor, who handles all card transactions securely. Stripe's privacy policy is available at stripe.com/gb/privacy
• Railway: Our cloud infrastructure provider, who hosts our servers and database securely in the EU/UK
• Legal professionals: Where you request a review of your Will by one of our estate planning specialists
• Law enforcement: Where we are legally required to do so

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

6. How Long We Keep Your Data

• Will questionnaire data: Retained for 7 years from the date of submission, in line with standard legal document retention requirements
• Payment records: Retained for 7 years as required by HMRC regulations
• Marketing data: Until you unsubscribe or request deletion
• Technical logs: Retained for 90 days

You may request deletion of your data at any time (see Section 7). Note that we may be required to retain certain records for legal compliance reasons.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: To request a copy of the personal data we hold about you
• Right to rectification: To have inaccurate data corrected
• Right to erasure: To request deletion of your data ("right to be forgotten")
• Right to restrict processing: To ask us to limit how we use your data
• Right to data portability: To receive your data in a machine-readable format
• Right to object: To object to processing based on legitimate interests
• Rights related to automated decision making: We do not use solely automated decision-making that produces legal or similarly significant effects

To exercise any of these rights, contact us at privacy@webwill.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use cookies to improve your experience on our website. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

You can manage your cookie preferences at any time using the cookie settings link in the footer of our website.

9. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures including:

• Encrypted data transmission (HTTPS/TLS) for all communications
• Secure server infrastructure with access controls
• Regular security reviews
• Staff access limited to those who need it to provide the service

No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the ICO within 72 hours as required by law.

10. Children's Privacy

Our service is intended for adults aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected data from a child, please contact us immediately at privacy@webwill.co.uk and we will delete it promptly.

Where you provide details about your minor children as part of your Will (for example, appointing guardians), this data is collected solely for the purpose of drafting your legal document.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website and, where appropriate, by email. The date at the top of this page will always reflect when the policy was last updated.

We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: